Frequently
Asked Questions

Shadow is a backup connectivity service designed for mobile professionals. It provides a secondary data line via eSIM that stays in the background — ready to take over the moment your primary carrier experiences a dead zone, congestion, or an outage.

No. Shadow doesn't replace your current carrier — it complements it. Think of it as a "spare tire" for your internet connection. You keep your existing number and plan, and Shadow provides the backup data you need when your main provider fails.

Shadow is for anyone whose income depends on a stable mobile connection:

• Rideshare & Delivery Drivers — prevent dropped orders and lost GPS navigation.
• Real Estate Agents — never miss a client's call in a basement or remote showing.
• Field Sales & Mobile Professionals — maintain access to CRMs and communication tools on the move.

No. Shadow is entirely software-based. It uses your phone's built-in eSIM technology to provision a secondary line on your existing device — no dongles, hotspots, or second phones required.

The Shadow app monitors your primary connection in the background. It looks for more than just "bars" — it tracks data congestion, latency, and complete outages to detect issues before they impact your work.

Shadow is designed to get you back online in seconds. When the app detects a failure on your primary line, it facilitates a rapid switch to your Shadow backup line — no searching for Wi-Fi or toggling airplane mode required.

Shadow works on most modern smartphones that support eSIM technology:

• iPhone: Model 11 and newer.
• Android: Most recent Google Pixel, Samsung Galaxy S-series, and other flagship devices.

Your device must be carrier-unlocked to activate a secondary eSIM. Download our full compatibility guide below for a detailed device list.

Setup is a simple three-step process:

1. Download the Shadow app.
2. The app provisions your secondary backup eSIM automatically.
3. Shadow begins monitoring your connection in the background.

We are currently fine-tuning our plans to ensure they are affordable for independent professionals. Join our waitlist at getshadow.app to be the first to receive pricing details and exclusive early-access offers.

We are launching soon! By dropping your email in the "Be First In Line" section on our site, you'll be notified as soon as we go live in your region.

Shadow is built for the modern worker. We aim to provide flexible, no-strings-attached connectivity that follows you wherever you go — no long-term commitments required.

Shadow is optimized for background efficiency. Our monitoring technology is designed to have a negligible impact on your battery life — similar to a weather or navigation app running in the background.

Absolutely. Shadow only monitors your connection health to ensure you stay online. We do not track your personal browsing data or sell your information to third parties.